SHIPPING POLICY
Merchandise delivery
Merchandise is currently coming soon. When sales open, available destinations, shipping charges and item-specific shipment estimates will be shown before you order. Orders may ship directly from our fulfillment partners and may arrive in separate packages. TG Kustoms remains your contact for delivery questions.
Shipping timing and delays
We will ship within the timeframe stated when you order. If no timeframe is stated, we will ship within 30 days of receiving a properly completed order. If we cannot meet the applicable deadline, we will notify you, explain the revised timing and offer the choice to agree to the delay or cancel the unshipped merchandise for a prompt refund, as required by law. Carrier delivery estimates are not guaranteed arrival dates.
Tracking and delivery help
When tracking is available, we will provide it with your shipment information. Please enter a complete, accurate delivery address and contact us promptly if it needs correcting. Changes may not be possible after processing or shipment. For a missing, damaged or incorrect delivery, email event-support@tgkustoms.us with your order number and relevant details so we can investigate. This policy does not limit your rights under applicable law.
Digital tickets
Tickets do not require postal shipping. After successful payment is verified, your QR code and manual entry code are available through your order confirmation and sent to the email address supplied at checkout. Check your spam folder and contact event-support@tgkustoms.us if you need help.